| A
direct marketing company will offer mailers the good with the
bad when it starts a cooperative database for mailers that use
"bill-me" offers in June, according to the company's CEO.
"We have drawn a hard line in the sand in terms of not
budging on the types of data we will accept," said JoAnne
Monfradi Dunn, CEO of Alliant Cooperative Data Solutions LLC,
Brewster, NY. "The business model requires contributors to
give us their entire file, not just the bad debt or
the positive performance."
Alliant has enlisted nine big-name participants to act as
the anchors in its cooperative database, TransactionBase. The
Reader's Digest Association and National Geographic Society
are two of the nine, but Dunn declined to name the rest.
Though some said she would be crazy to do it, industry
veteran Dunn started Alliant in August 2001 with her partner
and husband, J. Gregory Dunn. The idea behind the company and
the database was a response to an industry need.
"We wanted to provide risk management solutions for bill-me
direct marketers," she said. "These offers are risk-free for
the consumer but not for the marketer."
Bill-me DMers include magazine publishers; continuity and
club marketers; single-shot book, CD or video marketers;
catalog marketers and merchandise marketers; or any marketer
that lets its customers buy now and pay later. However, many
of the risk management tools available to these types of
mailers only offer data on consumers with bad debt.
What TransactionBase requires is a mailer's entire customer
database so marketers can identify not only the bad payers but
the good ones. This way, a mailer can send a better offer to a
consumer identified as a good payer and a less risk-intensive
offer to a marginal consumer.
In addition to the participants' customer files, the
database will include third-party data from Donnelley
Marketing, an infoUSA company.
The database contains 200 million individuals, 80 million
households and 7 billion transactions. The first meeting with
the nine participating companies took place in May 2002.
The database will be maintained in-house at Alliant.
The first two functions of TransactionBase to debut will be
custom models for list screening and order screening. For list
screening, participating mailers will send rented prospecting
list files to be matched against the database to identify good
and bad payers. The order screening will let mailers bump
incoming orders against the database to make a final
determination about extension of credit.
The next feature added will be real-time screening for
Internet orders.
Dunn stressed that the database and its uses will comply
with the Fair Credit Reporting Act.
Among the companies TransactionBase will compete against in
this arena are Experian and The Credit Index.
Though the database has yet to be tested, two participants
shared their comments and hopes about TransactionBase.
"We have used other organizations that have provided
information on negative credit performance and that has worked
quite well in the past, but what Alliant is offering is
something that is an improvement upon that," said Mary
Donohoe, vice president at National Geographic Society.
National Geographic uses bill-me offers in its products
division for items such as books and videos.
"Our intent is to target and mail people appropriately, and
in some ways I think knowing a consumer's attributes whether
they are positive or negative will help improve that, and
that's what Alliant offers," Donohoe said. "Conceptually and
theoretically, it makes a lot of sense."
Reader's Digest also has joined and is eager to test the
database, according to an executive there.
"We're very hopeful that by using TransactionBase we'll be
able to acquire customers more profitably and do business with
existing customers more profitably," said Kari Regan, vice
president of database marketing services at Reader's Digest.
"Reader's Digest has not successfully participated in anything
like this in the past, but we have confidence that Alliant is
doing everything possible to make this work for Reader's
Digest and for other direct marketers."
After the June launch, more marketers will have the chance
to test TransactionBase. The cost of using it will be based on
annual volume.
Recently, Landmark Communications Inc. acquired an equity
stake in Alliant and will pay for the development and rollout
of TransactionBase. Landmark is a private Norfolk, VA, firm
that owns The Weather Channel, weather.com and is a majority
shareholder in CoolSavings.com.
Further information about Alliant and TransactionBase can
be found at http://www.alliantdata.com/ or by calling
845/276-2600.
|